Update on the Covid pandemic & our delivery abilities, Sep 2021
Dear Customer, as the situation continues with the global pandemic and all uncertainties it brings we want to ensure to keep you informed on our latest situation in terms of demand and supply. As the global recent rise of cases and subsequent lock downs has put even further constraints on our already suffering Supply Chain it is even more critical that we work tightly together to manage the toughened situation.
For a long period of time Ejendals has been able to provide high service levels despite the difficult global situation. In the past few weeks and months however we have seen a deterioration in our abilities to supply the needs of our markets across some parts of our portfolio. These product families affected have been under pressure due to the worsening global transportation situation where we have experienced severe delays across the Asia – Europe trade routes. Also, as the transportation constraints have continued for a prolonged period of time, we have also seen that our partners in Asia have suffered capacity constraints as material supplies have been limited.
Furthermore, the recent wave of cases has caused several countries in Asia to impose further lock downs which has affected many of our Suppliers’ abilities to produce against our demand. As this situation is expected to continue throughout 2021 we work very closely with both Suppliers and Freight Forwarders to improve the situation.
For the reasons stated above, we ask for your continuous support and patience and please rest assured that we are doing all we can in these challenging times to keep supplying you with our products.
If you have any questions in regard to orders or deliveries of our products, please turn to your Ejendals contact who will be happy to support.
HOW WE WORK
For all Ejendals it´s safety first, always.
For our employees as well as our business partners. Employees are keeping face to face meetings to a minimum and recommend alternative ways of meetings such as Skype, Teams, phone calls, E-mails etc. We also have restricted visiting possibilities at our sites at current following directives from authorities. Ejendals will continue to follow the WHO guidelines and local governments in conjunction with closely monitoring the development of the pandemic.
Leksand, Sep 2021
Chief Supply Chain Officer
ORDER AND CUSTOMER SERVICE
If you have questions regarding orders or other customer related questions, reach us here: +46(0)247-360 00. firstname.lastname@example.org. Open 8 am - 4.30 pm (CET) Monday-Friday.Go to contact